Refund Policy – ZappySMS
At ZappySMS, we aim to provide high‑quality SMS marketing services that meet your expectations. However, if you’re not completely satisfied with your purchase, we offer a straightforward refund policy designed to be fair and transparent.
🗓️ Refund Eligibility
You may request a refund within 14 days from the date of your purchase. Refund requests made after this 14‑day period cannot be accepted.
To qualify for a refund, one of the following conditions must be met:
Service Delivery Issues: If the service you purchased was not delivered according to the agreed terms or did not work as expected.
Technical Problems: If the service was rendered unusable due to significant technical issues such as outages or unfulfilled functionality.
❌ Non‑Refundable Items
Certain services and items are not eligible for refunds, including:
Used SMS Credits: Any credits that have already been used for sending messages cannot be refunded.
Custom Services: Personalized services like custom templates or integrations may not be refundable once delivered or used.
📩 How to Request a Refund
To request a refund:
Contact Support: Reach out to the ZappySMS customer support team through email or their support portal.
Provide Details: Include your order number, a clear explanation of the issue, and any relevant documentation (e.g., screenshots).
Review Process: The team will review your request and respond, typically within a few business days.
💳 Refund Processing
If your refund request is approved, the amount will be refunded to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider. (zappysms.com)
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